Internal Satisfaction Solutions

Facility Services internal customer satisfaction research

Conducting internal customer satisfaction surveys for Facility Services in organisations in the Netherlands has resulted in a comprehensive satisfaction benchmark for Facility Services.

Integron also contributes to the benchmark data for the NFC Index. This enables you to set the results of your internal customer satisfaction research in the context of your Facility costs and service levels. You can also compare the results with other similar organisations.

Integron not only conducts (internal) customer satisfaction surveys for Facility Service departments within organisations, but also for Facility Service providers such as caterers, cleaning organisations, installation companies, etc. Integron has an enormous knowledge database of experiences and cases at its disposal. This knowledge is shared during Facility Experience workshops for Facility Services departments.

The internal customer satisfaction research is conducted for the support departments within an organisation, which may be central departments or Shared Service Centres. Such departments might include Facility Services, ICT, HRM, Communications, Strategy & Policy, Registry, Audit & Control, Finance, etc.