The internal customer plays a central role in your services. Services need to reflect the wishes and needs of your internal customer. Do you know what your internal customer thinks?Internal Satisfaction Solutions
Facility Services internal customer satisfaction research
Conducting internal customer satisfaction surveys for Facility Services in organisations in the Netherlands has resulted in a comprehensive satisfaction benchmark for Facility Services.
Continuous Service Desk Check
The service desk is the hub in your service provision. The service desk receives all reports, questions, complaints and comments from internal customers. These reports are dealt with from a customer perspective, in accordance with the (contractual) agreements made.
Account Management Monitor
In the standard management model and in organisations that outsource more and more services, the position of Facility Account Manager is becoming increasingly common. He or she has contact with tactical customers and occasionally also with strategic customers.
SSC internal customer satisfaction research
SSC internal customer satisfaction research is conducted for the central departments of organisations in both the profit and public sectors The research can be conducted for several central departments together or for a single one.