Integron sees customers and staff as the most important source of energy for building truly successful organisations.Customer Loyalty with NPS
How loyal are your customers? Customer loyalty research provides you with valuable information about your customers’ loyalty to your organisation. Customer loyalty is measured using the Net Promotor Score (NPS). The NPS is a metric used across the world to measure how likely customers are to recommend your organisation.
Customer Panels
This is the best way of remaining in continuous contact with your customers. You tell us what information you need and provide details of the group you wish to target. In return, you can receive information from your customers at any time and use this to inform your practical or strategic decisions.
Continuous Customer Feedback
With the Continuous customer feedback solution, Integron enables you to respond more directly to your customers. On a daily, weekly or monthly basis, we collect customer responses, categorised according to the specific point of customer interaction.
Customer Satisfaction Research
The primary aim of customer satisfaction research is to provide increased understanding of your customers’ satisfaction with and expectations of the services you offer. This knowledge enables you to identify potential areas for improvement.
Image Research
Your customers’ perspective on how well you perform as an organisation depends upon their expectations and how well you actually perform. Your attractiveness to customers and potential customers is to a large extent determined by your image and name recognition.