Customer satisfaction within the non-profit sector (public sector)

Would you like to improve the services your organisation offers? And would you like to know what really matters to your customers?

A customer satisfaction survey can reveal all of this to your organisation. The knowledge acquired helps to set priorities in improving the services your organisation offers. This means that improvement measures can be more effectively implemented where they are needed and expected. The added focus that the results of the customer satisfaction research offer enables you to improve your organisation's services and its image. This helps your organisation to put the customer first.

Integron has wide experience of conducting customer satisfaction research within the public sector. Integron is accredited by Centrum Klantervaring Zorg (Dutch Centre for Consumer Experience in Healthcare) to conduct CQI audits.