Schenker

Schenker offers a complete range of services, which covers European land transport, ocean freight, air freight, as well as a large scale of logistic solutions and worldwide supply chain management.

In The Netherlands Schenker has a network of modern logistic centres in various cities. Schenker is continually busy to develop the organisation. According to employees the demands and expectations of customers and the quality of the organisation is essential.

With the help of CustomerHeartbeat the satisfaction and expectations of customers and employees were measured. Schenker's vision is that the development of customer satisfaction is a matter which concerns the entire organisation. The performance towards customers is dependent upon the team work between employees and management.

Marco Kranenbroek, sales and marketing manager: "During the final presentation Integron draw important relationship between customer satisfaction and employee satisfaction. This resulted in a couple of priorities which were discussed within the different locations. The objective is to set out concrete actions, fitting our strategic direction within Schenker."